Shipping Policy
This page outlines the shipping policy of atendesksetup.com, an e-commerce website owned and operated by SageResearch OKH LLC, a company headquartered at 318 Orange St #1, Manchester, NH 03104.
Partner
We partner with FedEx and USPS for our shipping services, selecting the carrier based on regional coverage and the specific requirements of each package. Factors such as package dimensions, total weight, and level of fragility determine whether FedEx or USPS provides the most reliable and cost-effective option to ensure safe and timely delivery.
Order Processing Time
Orders are processed within one (1) to two (2) business days. Shipping time is estimated to be two (2) to seven (7) business days from the date your order ships out. Please note that during high volume periods or due to unforeseen circumstances (e.g., weather conditions), shipments may be delayed. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. Boxes
SageResearch OKH LLC ships to addresses within the U.S., including P.O. boxes. However, we reserve the right to refuse delivery to P.O. boxes. Large orders are typically not able to be shipped to P.O. boxes.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
SageResearch OKH LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.